Lampe suspension COCON NID

Wool and its many qualities:

• It is RENEWABLE, SUSTAINABLE and 100% BIODEGRADABLE
• It is ANTISTATIC and does not attract dust. It resists well to stains (if however the suspension is stained it is washable), a maintenance manual is provided.
• She is HYPOALLERGENIC
• She is DEPOLLUTING. And yes! Wool purifies the air of harmful substances present in the house such as formaldehyde or nitrogen dioxide.
• It has a very good FIRE RESISTANCE, burns without flame, without melting and without emission of toxic vapours. It is self-extinguishing. It only burns from 600°C.
• It has many other particularly interesting properties in the field of clothing or furnishings.

I accept returns and exchanges within 14 days from the date of receipt of the order.

The returned item must be properly packaged and in its original packaging.

It must be unused and in perfect condition, accompanied by its proof of purchase.

The right of return does not apply to made-to-measure and personalized items.

The package must be returned to:

feutreÖ - 42 rue Charles - 16230 Mansle, France

The shipping costs and the risks of the return are the responsibility of the buyer (unless there is an error on my part). It will be up to you to file a claim with the carrier you have chosen in the event of loss or damage to the returned item.

Refund will only be issued after receipt of return shipment (I will email you to confirm receipt).

In the event of an error in the return delivery address, you will not be able to be reimbursed. The refund will be made by the same means of payment as the one chosen when ordering. Expect a delay of 3 to 5 days.

GOOD TO KNOW

I take great care in packaging my orders and my creations are not fragile. However, if upon receipt of the package you notice that it is damaged, check the good condition of the contents in front of the delivery person and refuse the package if this is not the case. If it was deposited in your mailbox you have the right to return it (unopened) to the post office. If you find that the item has been damaged notify me quickly so that I can file a claim with the carrier and make your refund. Without finding the carrier of the poor condition of the package and its contents you will not be able to demand a refund.

Do not hesitate to contact me.

As each piece is handcrafted, the lead time for production is typically 1 to 2 weeks. Once shipped, delivery via Colissimo takes approximately 48 hours within France.

An order confirmation email will be sent to you as soon as your purchase is completed.

Wool is naturally antistatic, meaning it attracts and retains very little dust. It is a self-cleaning fiber that remains pristine over time with minimal intervention.

Simple aeration or a light breeze is often sufficient to refresh the material.

If necessary, you may use a vacuum cleaner on a low-suction setting.

To revive the brightness of the wool or its colors, a light mist of water mixed with a small amount of white vinegar may be applied. Avoid over-saturating the felt to preserve its structural integrity.

For minor stains, use Marseille soap and rinse carefully. For more stubborn or greasy stains, White of Meudon is recommended.

Despite the meticulous care taken during packaging, should your felt object arrive slightly misshapen or wrinkled, it can easily be restored to its original form.

Apply steam to the area using a steamer or a steam iron held at a distance without touching the surface or dampen it slightly with a water spray. The steam will cause the fibers to regain their volume and erase any creases. If needed, gently reshape the piece by hand.

This ancestral method, traditionally used for felt hats, will allow you to maintain and refresh your lighting fixture over the years.

Do not hesitate to contact me with any questions.